Yes! At Rascollections, we want to make your shopping experience smooth and stress-free. If you wish to return a product, you can request a return shipping label through our customer support team. Once your request is approved, we’ll send you the label via email or WhatsApp.

You can then print the label, attach it to your return package, and drop it off at the nearest courier partner location.
Please note that a small return shipping fee may apply, which will be deducted from your refund amount (if applicable).

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered “Final Sale” and cannot be exchanged in-store:

• Dresses
• Sale Items

At Rascollection, certain items are marked as Final Sale and are not eligible for return, exchange, or refund. These typically include:

• Discounted or clearance items

• Personalized or custom-made products

• Limited edition or special collection pieces